Order change management for second and subsequent changes, the associated costs must be paid by the customer, with a cost of €7 per trip , with the customer assuming the management costs of the subsequent change.
DELIVERY TIME
Due to the artisanal nature of all our products, delivery times for Standard Shipping can range between 10 and 45 business days .
- But... what if I need it before?
In case you need to ensure that your order arrives by a certain date or within 10 business days , don't worry, we have the Urgent Preparation service. We will give priority to the preparation of your order so that you receive it on time, remember to tell us the date in the comments section of the order.
SHIPPING COSTS
- Peninsular Spain and the Balearic Islands: NOW FREE!
- Canary Islands: €8.99.
- Europe: €8.99.
- Rest of the world: €12.99.
- Urgent Preparation: +25€. (Before 10 business days).
WHAT SIZE TO CHOOSE?
To manufacture our footwear we use a standard last, so we recommend choosing the usual size that you normally use in this type of footwear.
If you are in doubt between two sizes , we recommend the smaller size if your foot tends to be narrow. On the other hand, if your foot tends to be wide, we recommend that you choose the larger of the two sizes.
PAYMENT METHODS
- Debit/credit card.
- PayPal.
- Bizum.
- Klarna.
- Wire transfer.
RETURNS & EXCHANGES
- If necessary, can I change my order?
Of course . For mainland Spain and the Balearic Islands , the first change in size and/or height and/or model of espadrilles is free . Simply contact us to manage it by emailing info@ernestoterron.com or calling 983 29 44 33.
We are in charge of managing it with the transport company so that they can pick it up when it is best for you.
For a second exchange, Canary Islands, Europe and rest of the world, consult our Shipping, exchanges and returns section that you will find in the footer of the page.
For products that have been personalized, exchanges or returns will not be possible, just like bridal bodysuits.
Please note that the order has to be changed within 60 days from the date you receive the item.
- And return it ?
Of course too. For mainland Spain and the Balearic Islands , returns are free . You must contact us at info@ernestoterron.com or by calling 983 29 44 33.
We are in charge of managing it with the transport company so that they can pick it up when it is best for you.
For the Canary Islands, Europe and the rest of the world, consult our Shipping, exchanges and returns section.
Please note that the order must be returned within 60 days from the date you receive the item.
For products that have been personalized, exchanges or returns will not be possible, just like bridal bodysuits.
FAQs
Here you can find answers to the most frequently asked questions: FAQs
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