Due to the artisanal nature of all our products , delivery times for Standard Shipping can range between 10 and 45 business days.

- But... what if I need it before?

In case you need to ensure that your order arrives by a certain date or within 10 business days , don't worry, we have the Urgent Preparation service. We will give priority to the preparation of your order so that you receive it on time, remember to tell us the date in the comments section of the order.

In personalized products, the time may increase depending on the complexity of the model, availability of out-of-stock materials, and start-up upon customer acceptance.

Shipping costs:

• Peninsular Spain and the Balearic Islands: €5 NOW FREE!
• Canary Islands: €8.99.
• European Union: €8.99.
• Rest of the world: €12.99.
• Urgent Preparation: +25€. (Before 10 business days).

For shipments outside mainland Spain or the Balearic Islands, if there are any customs charges derived from them, they will be assumed by the customer.
All costs derived from delivery (customs fees, tariffs, etc.) in the Canary Islands and in international markets outside the European Union will be borne by the customer.

For mainland Spain and the Balearic Islands, the first change in size and/or height and/or model is free. Simply contact us to manage it by emailing info@ernestoterron.com or calling 983 29 44 33.

If the model change is for a higher price, it will be treated as a return and new purchase. If it were for a lower priced model, the difference would be refunded once the second model is shipped.

Personalized products are not subject to change.

Bridal bodysuits are not subject to change.

We are in charge of managing it with the transport company so that they can pick it up when it is best for you.

For second and subsequent changes, the associated expenses must be paid by the client, with a cost of €7 per trip.

For the Canary Islands, Europe and the Rest of the World, the changes must be treated as a refund.

Please keep in mind that the order must be exchanged or returned within 60 calendar days from the date you receive the item.

For mainland Spain and the Balearic Islands, returns are free. You must contact us at info@ernestoterron.com or by calling 983 29 44 33.

We are in charge of managing it with the transport company so that they can pick it up when it is best for you.

For the Canary Islands, Europe and the Rest of the World, the return rates are as follows and will be discounted at the time of return from the total amount of the purchased products:

Canary Islands: €18

European Union: €18

Rest of the world: €24

As soon as the package arrives at our facilities, it will be reviewed and the amount will be refunded within a maximum of 72 hours.

Personalized products are not returnable.

Bridal bodysuits are not returnable.

Please keep in mind that the order must be exchanged or returned within 60 calendar days from the date you receive the item.

Returns of the product will not be accepted once it has been used, or if it has been altered or modified. If the footwear is not returned in perfect condition, a discount may be applied to the refund due to cleaning costs. The refund may also be denied in the event that the return conditions are not met, with the footwear having to be taken over by the own client.

The customer must return the product in perfect condition, conveniently packaged in its original box and properly protected. The product must be in the same condition in which it was received by the customer, including the footwear insole, which must be clean. We recommend trying the footwear with a test bag that covers the foot until ensuring that the size is correct.