You can receive it at the address you want, you simply have to indicate it when you purchase the product.

Yes, we ship worldwide.

Due to the artisanal nature of all our products, delivery time may take between 10 and 45 business days.

In case you need to ensure that your order arrives by a certain date or within 10 business days, don't worry, we have the Urgent Preparation service. We will give priority to the preparation of your order so that you receive it on time, remember to tell us the date in the comments section of the order.

Yes, we make shipments with Correos Express for the national territory, as soon as we make the shipment you will be able to follow its status through a message that you will receive. For shipments abroad you can track it using a DHL reference number.

Peninsular Spain and the Balearic Islands: Free shipping and always free exchanges and returns.

Canary Islands: €8.99.

Europe: €8.99.

Rest of the world: €12.99.

Urgent Preparation: +25€. (Before 10 business days).

Consult more information on shipping, exchanges and returns.

All costs derived from delivery (customs charges, tariffs, etc.) in the Canary Islands and in international markets outside the European Union will be borne by the customer.

To check the status of your order, please contact us at (+34) 983 29 44 33 or at info@ernestoterron.com

We cannot confirm the exact order delivery times, but if you are only available in a certain time slot, please let us know so we can notify the shipping company. If you are not available on the day of delivery for collection, the transport company will leave you a notification so that you can contact them and arrange a new delivery.

You can buy from any country and we ship to any country in the world. We have international shipments and accept payment methods such as Paypal or bank card payment, which facilitate the process. If you have any questions you can contact us at info@ernestoterron.com

Due to the artisanal nature of all our products, delivery time may take between 10 and 45 business days.

In case you need to ensure that your order arrives by a certain date or within 10 business days, don't worry, we have the Urgent Preparation service. We will give priority to the preparation of your order so that you receive it on time, remember to tell us the date in the comments section of the order.

If you receive your order and the item you have purchased does not satisfy you, you can return it without any cost for customers in mainland Spain and the Balearic Islands. Except for personalized products, which do not accept returns.

If it is an order from outside mainland Spain or the Balearic Islands, the return fee will be deducted from the total purchase amount.

See the shipping, exchanges and returns section for more information.

You can contact us by phone (+34) 983 29 44 33 or by sending an email to info@ernestoterron.com

You will have a maximum period of 60 calendar days from receipt of the item, to make the exchange or return, contact us as soon as possible by calling (+34) 983 29 44 33 or sending an email to info@ernestoterron. com.

Items personalized to the consumer's specifications cannot be returned, nor can bridal bodysuits.

Returns of the product will not be accepted once it has been used, or if it has been altered or modified. If the footwear is not returned in perfect condition, a discount may be applied to the refund due to cleaning costs. The refund may also be denied in the event that the return conditions are not met, with the footwear having to be taken over by the own client.

The customer must return the product in perfect condition, conveniently packaged in its original box and properly protected. The product must be in the same condition in which it was received by the customer, including the footwear insole, which must be clean. We recommend trying the footwear with a test bag that covers the foot until ensuring that the size is correct.

Once the return is received and it is confirmed that everything is correct, the amount will be refunded to the same payment method that the purchase was made.

Once verification of the return is received, it should not take more than 72 hours. In the event of a delay, please contact us to resolve the issue.

Unfortunately, we do not accept exchanges or returns on these products.

As there is no physical point of sale, the return must be made using the steps indicated above, in the question How to return a product?

Yes, the first size/height or model change is free.

For more information see the shipping, exchanges and returns section.

Yes, the first size/height or model change is free.

For more information see the shipping, exchanges and returns section.

Yes, the first size/height or model change is free.

For more information see the shipping, exchanges and returns section.

There may have been a computer error, so please contact our customer service department and they will resolve the incident as soon as possible.

Please contact our customer service department as soon as possible by phone at (+34) 983 29 44 33 or by email at info@ernestoterron.com

Ernesto Terrón - Online store offers the following payment methods:

Payment by card, Apple Pay, Google Pay, Bank Transfer, PayPal, Klarna and Bizum

Yes, VAT is applied to all our prices at the currently applicable rate. The prices mentioned on our website include all concepts in euros. All costs derived from delivery (customs charges, tariffs, etc.) in the Canary Islands and in international markets outside the European Union will be borne by the customer.

There may be an issue with payment verification or the transaction. Don't worry, contact our customer service department at (+34) 983 29 44 33 from 10 a.m. to 8 p.m. from Monday to Friday or send us an email to info@ernestoterron.com and we will solve it.

In the purchasing process, on the right side, you will see a box where you will have to enter the code and click on “apply”. The discount code will be applied immediately.

Of course! In our online store we have all the security protocols, so that all your payments are safe, we also have an SSL certificate.

It is not mandatory, you can make the purchase as a guest, without having to create an account.

You can access all your account data from the website at the top right “My account” (Include the icon). From this section you can also cancel your account, if you wish.

You can recover it from the my account section, accessing password-remember password.

You can contact us through the following channels:

Chat via WhatsApp available 24 hours by clicking on the icon.

Telephone: (+34) 983 29 44 33 (Hours: 10 a.m. to 8 p.m., Monday to Friday).

Email: info@ernestoterron.com

You can contact our customer service department and, indicating the model name, size and height, we will tell you when you can make your purchase.

The heel height is total and are 7.5 cm, 9 cm and 11 cm.

We have three heights, although not all of them are available for all items. To see the offer, you can access the item itself in the online store and review the purchase options.

The three heel heights we have are 7.5 cm, 9 cm and 11 centimeters.

For heel height 7.5 centimeters it is 2 cm.

For heel height 9 centimeters it is 3 cm.

For heel height 11 centimeters it is 4 cm.

To manufacture our footwear we use a standard last, so we recommend choosing the usual size that you normally use in this type of footwear.

If you are in doubt between two sizes, we recommend the smaller size if your foot tends to be narrow. On the other hand, if your foot tends to be wide, we recommend that you choose the larger of the two sizes.

Currently our only sales channel is the online store. We can help you solve your doubts if you call us at (+34) 983 29 44 33 or by writing an email to info@ernestoterron.com

We do not have a physical store. If you wish to make the purchase it must be made through www.ernestoterron.com

All our shipments are free, as are exchanges and returns, so that the purchase does not pose any inconvenience.

No, we do not have a physical store. To do this, we have activated free shipping, exchanges and returns, to make it easier for you to try on our footwear and exchange or return it if you are not satisfied.

Our customer service hours are Monday to Friday from 10:00 a.m. to 8:00 p.m. You can contact our team at any time of the day via WhatsApp by clicking on the icon.

We have an espadrille customization service, this service is not made-to-measure footwear. Among the services we offer are the following:

Modification of the color of the embroidery.
Modification of the skin color of the ankle closure.
Use of other people's embroidery or fabric from the dress itself.

From the shopping cart you can modify the order before making your purchase. If you have already made the purchase, you can contact us to check if we can still make the modifications you need.

Contact our customer service department by phone at (+34) 983 29 44 33 (10 a.m. to 8 p.m. Monday to Friday) or by sending an email to info@ernestoterron.com

We recommend that, if they are not wine stains or some product that is very difficult to remove, you use a little neutral soap and very little warm water. You can use a toothbrush or a brush and rub gently, drying off the excess water carefully and letting it dry completely. If it has dried dirt such as mud or similar, you can clean it beforehand.

For the skin parts, the same cleaning method can be used; we then recommend properly moisturizing the area.

For suede footwear, it is recommended to clean them with specific products for this material; the use of water-repellent products may be highly recommended to preserve the useful life of the footwear.

The product may have small variations in color, texture and shape. These are due to the artisanal nature of both the fabrics and the manufacturing of the footwear.

We always recommend storing the footwear in the box with which it is provided and, if possible, inside the included bag and with the padding to preserve its shape.

You should avoid placing footwear in areas with temperature changes, avoiding humidity and exposure to heat.