General conditions - Legal notice

1.- Responsible for the website

The domain www.ernestoterron.com (hereinafter, the WEBSITE) is a domain registered by Ernesto Terrón Moya, with Tax Identification Code 71153551S, registered in the Commercial Registry of Valladolid, with commercial address at Calle Veinte de Febrero, 9, 9ºD, 47001, Valladolid (Spain).

You can contact us at our commercial address by telephone +34 983 29 44 33, or by email at info@ernestoterron.com.

2.- Processing of personal data and purpose thereof

The personal data that you provide us, as well as those generated during the use of our services, will be incorporated into a file under the responsibility of (Ernesto Terrón), with the purpose of providing you with the requested information, managing the contracted products or services, and, with prior consent on your part, keep you informed about products, services or news, related to our services, including (list of services). You can unsubscribe from the newsletter at any time by email. You authorize Ernesto Terrón to receive a confirmation of receipt and reading of the communications you send him by email.

3.- Recipients of personal data

The recipients of the personal data collected on our website will be used mainly for the management of your orders and for customer service. It is possible that, due to the operations carried out, there are other recipients of said data, such as our payment service providers or payment insurance providers, our freight transport providers and our business partners. You will be informed in advance of any data transmission that requires your consent, or to which you may object, as provided by current regulations.

4.- Your rights

In any case, you are guaranteed the possibility of exercising your rights of access, rectification, cancellation and opposition to the processing of your data, by sending a written communication to the address indicated or to the email address info@ernestoterron.com.

At any time you can inform us of your wish to stop receiving our commercial emails. To do this, you will only have to communicate your opposition to us using one of the following methods that we make available to you:

Click on the link we include in all emails to unsubscribe.

Send an email to the following email address: info@ernestoterron.com

Deactivate the Newsletter option in your customer account.

5.- Information about the online dispute resolution platform.

The Regulation called ODR (Online Dispute Resolution) seeks to establish a

independent, impartial, transparent, effective judicial procedure,

quickly and fairly to resolve the various disputes arising from the sale in

international line of goods and services between EU countries.

http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524

All information at http://ec.europa.eu/consumers/odr/

6.- Price

VAT (or applicable tax) is included in all our prices at the currently applicable rate. The prices mentioned on our website include all concepts in euros. Shipping costs are not included in the prices offered on this website except for possible promotional campaigns that involve free shipping. Any remaining additional expenses that may arise will be borne by the consumer.
For shipments outside mainland Spain or the Balearic Islands, if there are any customs charges derived from them, they will be assumed by the customer.
All costs derived from delivery (customs charges, tariffs, etc.) in the Canary Islands and in international markets outside the European Union will be borne by the customer.

7.- Scope of application and borrower

The General Contracting Conditions are applicable to sales contracts concluded electronically, through the website, between Ernesto Terrón Moya and consumers and users who wish to purchase the products displayed therein.

8.- Perfection of the contract

In accordance with the provisions of the Civil Code, the contract will be deemed perfected from the moment Ernesto Terrón Moya has proof of the client's acceptance of the offer.

9.- Language

The language proposed for the perfection of the contract is Spanish or English.

10.- Acceptance of the General Contracting Conditions

Before proceeding to finalize the contract, the client must read the General Contract Conditions and accept them by checking the corresponding box during the order process.

11.- Storage / Data Protection

The personal data that you provide us, as well as those generated during the use of our services, will be incorporated into a file under the responsibility of Ernesto Terrón Moya, with the purpose of providing you with the requested information, managing the contracted products or services, and keeping you informed about products. , provided that you have given your prior consent to the effect, services or news, related to the information security sector, that may be of interest to you. You authorize Ernesto Terrón Moya to receive confirmation of receipt and reading of the communications sent to him by email.

In any case, you are guaranteed the possibility of exercising your rights of access, rectification, cancellation and opposition to the processing of your data, by sending a written communication to the address indicated or to the email address info@ernestoterron.com.

12.- Delivery

The products displayed on our website can be delivered to a wide list of countries around the world, both in the European area and in the rest of the world.

Shipping costs are invoiced based on the prices indicated on the website. The exact amount of shipping costs is indicated in the ordering process.

The shipping preparation time, depending on the item, may vary between 10 and 45 business days from the date of placing the order. Products whose delivery times require different deadlines will reflect this particularity in their description.

If a shorter delivery time is required, please contact us at info@ernestoterron.com to prioritize your shipment.

All costs derived from delivery (customs charges, tariffs, etc.) in the Canary Islands and in international markets outside the European Union will be borne by the customer.

13.- Payment

We offer you the following payment methods to make your purchases on our website:

1. ◦ Card payment
2. ◦ Bank transfer in advance
3. ◦ PayPal

Please note that the goods will be delivered as soon as the payment amount has been received.

14.- Reservation of property

The transfer of ownership will occur once the entire price has been paid.

15.- Right of withdrawal

Description of the right of withdrawal.

As a consumer and user, you would have a period of 14 calendar days by law to exercise the right of withdrawal, but we have extended it to 60 calendar days.

It will be the law of the place where the good object of the contract has been delivered or where the service was to be provided, which determines the days that are to be considered business days.

Returns of the product will not be accepted once it has been used, or if it has been altered or modified. If the footwear is not returned in perfect condition, a discount may be applied to the refund due to cleaning costs. The refund may also be denied in the event that the return conditions are not met, with the footwear having to be taken over by the own client.

The customer must return the product in perfect condition, conveniently packaged in its original box and properly protected. The product must be in the same condition in which it was received by the customer, including the footwear insole, which must be clean. We recommend trying the footwear with a test bag that covers the foot until ensuring that the size is correct.

The period will be computed from the receipt of the good that is the subject of the contract.

The exercise of this right does not require justifying your decision.

Ways to exercise the right of withdrawal:

To exercise your right of withdrawal you must contact us at ventas@ernestoterron.com or by phone at 983 29 44 33.

The exercise of the right of withdrawal gives rise to the corresponding refund within a maximum period of 15 days from the exercise of this right.

The refund will be made according to the payment method used when making the purchase.

Exceptions to the right of withdrawal:

Unless otherwise agreed, the following contracts are exempt from the right of withdrawal:

1. ◦ Contracts for the supply of products made in accordance with the specifications of the consumer and user or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly.
2. ◦ Contracts for the supply of goods whose price is subject to fluctuations in financial market coefficients that the businessman cannot control.
3. ◦ Contracts for the provision of services whose execution has begun, with the agreement of the consumer and user, before the end of the period of seven business days.
4. ◦ Contracts for the supply of products that are susceptible to occasional use and subsequent return of the product by the consumer.
5. ◦ Subsequent changes to the product supply contract due to special adaptations due to the client's physiognomy or ergonomics or specific requests.

The return must not show obvious signs of having been used.

16.- Claims

We put our customer service at your disposal for any claim you wish to make. You can access it through your email address info@ernestoterron.com or by regular mail to the following email address.

Ernesto Terrón, Calle Santiago, 15, 1ºI, 47001, Valladolid (Spain).